Insurance and Billing
At Mountain Valley Health Care, we accept a variety of major health insurance plans to ensure that our patients receive the care they require. If your insurance plan isn't listed, we're happy to provide a form for you to submit to your insurance company for direct reimbursement, and we also offer self-pay pricing options. Please keep in mind that deductibles and copayments may apply. Feel free to reach out to us or your insurance company for assistance in understanding your financial responsibilities.
Currently Accepted or Pending Insurance Plans:
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Medicaid
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Anthem BC/BS
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United Healthcare
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Humana
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Sentara Health Plans
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Cigna
Billing FAQs
What billing or insurance information will I receive?
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​You will receive a copy of your bill. After your insurance has paid, we'll provide you with a monthly statement of your account.
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How long will it take to get things settled with the insurance company?
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Generally, it takes from 45 to 60 days to obtain payment from an insurance carrier.
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​Why may I receive additional bills?
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​Each provider who provides professional services will send you a separate bill from his or her office. These may include:
- your own practitioner
- others who conducted tests and procedures
- consulting physicians chosen by your primary provider to read and interpret test results.
These may include specialists in anesthesiology, cardiology, emergency medicine, nuclear medicine, pathology, radiology, or laboratory. You will be responsible for paying these bills as well.
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​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?
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​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance company.